Refunds Policy

Plots, upgrades, billboards, and coins are virtual goods — digital collectibles with no real-world ownership attached and no cash value. All sales are final. We don't offer returns or exchanges, so please choose carefully before you buy.

If you paid for something and never received it due to a technical failure on our side (for example, a completed payment with no plot transferred and no pending transaction), that's on us — we will either deliver what you bought or refund you in full. Report it within 30 days with your order details.

This covers our failure to deliver, not buyer's remorse. It does not create a general right to a refund.

The 10% platform fee on marketplace resales is earned at the moment a sale completes and is non-refundable. Purchased coins are non-refundable once spent or transferred. Building upgrades are non-refundable once applied.

Filing a chargeback instead of contacting support may result in suspension of your account and forfeiture of virtual goods while the dispute is resolved.

Open the help button in the app and file a support ticket — or email mitchell@msecomllc.com — with your username, the item purchased, and the date of purchase. We aim to respond within 3 business days.